Patient and Service Administrator

The Methodist Church in Britain; Slapton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Principal Medical Limited is seeking an administrator to join the Collaborative Care Team. You will provide frontline administrative support across clinical and non-clinical areas, handling enquiries, scheduling, and records management.

The role emphasises building expertise in clinical systems such as SystmOne and EMIS to support coordinated, person-centred care. The post requires significant healthcare administration experience, strong IT skills, and the ability to work with GP practices and

Qualifications

• GCSE English & Maths at grade C/4 or above or equivalent.
• IT proficiency and basic computer literacy.
• Significant administration experience, preferably in healthcare.

Responsibilities

• Provide administrative support across clinical and non-clinical areas using established procedures.
• Act as first point of contact for patients, carers and professionals, handling enquiries.
• Support day-to-day coordination of the CCT service under the Clinical Lead.
• Assist with scheduling, appointments and service activities.
• Collaborate with GP practices and healthcare professionals to support coordinated care.
• Maintain filing systems, prepare documents and reports, and manage correspondence.
• Support governance, performance and operational requirements.
• Develop expertise in SystmOne and EMIS and contribute to problem solving and reporting.
• Maintain accurate patient and service records under GDPR and confidentiality rules.
• Assist with audits, monitoring, complaints and quality assurance processes.
• Contribute to team working and continuous improvement.

Skills

Interpersonal skills

Communication skills

Motivated and enthusiastic

Education

GCSE English & Maths

Tools

SystmOne

EMIS

Job description

This administrator post sits within the Collaborative Care Team at Principal Medical Limited, which supports patients with long-term and complex conditions across seventeen GP practices in West Northamptonshire. The role provides first-point-of-contact enquiry handling, appointment scheduling, correspondence and records management for the team. What sets it apart is the clinical systems work, SystmOne and EMIS, with the aim of building expertise in their administrative functions. Significant administration experience, ideally in healthcare, decides fit.

What the job involves

• Provide administrative support across clinical and non-clinical areas, applying established procedures with minimal supervision
• Act as first point of contact for patients, carers and professionals, handling their enquiries
• Support the day-to-day coordination of the CCT service under the Clinical Lead
• Assist with scheduling, appointments and service activities
• Work with colleagues, GP practices, PCNs and other healthcare professionals to support coordinated, person-centred care
• Share information appropriately, follow up actions and attend team meetings
• Manage correspondence, prepare documents and reports, and maintain filing systems
• Support governance, performance and operational requirements
• Develop expertise in the administrative functions of SystmOne and EMIS, including problem solving, staff support, access, reporting and contingency
• Maintain accurate patient and service records under information governance, GDPR and confidentiality requirements
• Support audits, monitoring, complaints and quality assurance processes
• Contribute to team working and continuous improvement

Qualifications

• GCSE English and Maths at grade C/4 or above, or equivalent
• IT proficiency

Experience

• Significant administration experience, preferably within a healthcare setting

Skills & knowledge

• Good interpersonal skills and the ability to build effective relationships with others
• Effective and compassionate communication
• Motivated and enthusiastic

Nice to have

• Working within a health and/or social care environment and with clinical systems
• Working as part of an integrated multi-skilled team to optimise patient care and experience
• Ability to work in a changing environment and cope under pressure