Prestige Service Advisor - VAG Training & Career Growth

Hawk Hiring; Brighton; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

VAG training

Commission scheme

Career progression

Generous holiday

Employee benefits

Job summary

Hawk Hiring is recruiting for a Service Advisor in Brighton to support a leading prestige brand. You will be the frontline liaison with customers while their vehicles are serviced, ensuring a seamless experience and accurate record-keeping.

The role offers a funded training program through the VAG Group, a competitive commission scheme, and clear progression paths within a supportive, customer-focused team.

Qualifications

• Strong oral and written communication with a customer-first mindset.
• Excellent organizational skills and ability to self-prioritize workload.
• A valid UK Driving Licence is required.
• Previous motor industry or retail customer service experience is preferred, but full training is provided.

Responsibilities

• Liaise with customers regarding repairs, outstanding work, and Service Plan follow-ups.
• Log appointments, reservations, and MOTs into the central database and build customer records.
• Maintain clear communication with customers while their vehicle is in the workshop and handle payments smoothly.
• Complete accurate job cards, book and allocate courtesy cars, and resolve complaints quickly.
• Collaborate with Sales to promote new/used vehicle sales and support business goals.

Skills

Communication skills

Organizational skills

UK Driving Licence

Customer service experience

Job description

Hawk Hiring is recruiting for a Service Advisor in Brighton to support a leading prestige brand. You will be the frontline liaison with customers while their vehicles are serviced, ensuring a seamless experience and accurate record-keeping.

The role offers a funded training program through the VAG Group, a competitive commission scheme, and clear progression paths within a supportive, customer-focused team.