Prestige Beauty Counter Manager & Team Leader

The Estée Lauder Companies; Greater London; Vor Ort; GBP 28.000 - 40.000; Vollzeit

Zusammenfassung

Estee Lauder Companies in Greater London seeks a Counter Manager to lead and coach a team of Sales Associates, driving sales, customer service and operations. You will implement agile business plans, recruit and retain customers through in-store events, manage CRM, and lead a high-performing team with a focus on development and exceptional customer relationships.

The role offers progression opportunities within the prestige beauty sector and a dynamic, diverse workplace.

Qualifikationen

• Proven leadership and coaching experience in fast-paced retail.
• Strong interpersonal and communication skills.
• Track record of achieving sales targets.
• Ability to develop and implement business plans.
• Experience with CRM and customer relationship management.
• Proficiency with computer systems including Excel.

Aufgaben

• Lead and develop Sales Associates to meet sales and service targets.
• Create and execute agile business plans for store growth.
• Recruit and retain customers through strategic in-store events.
• Lead CRM initiatives and drive customer relationship management.
• Coach team to deliver outstanding customer service.
• Collaborate with store leadership to optimize operations.

Kenntnisse

Leadership

Coaching

Customer service

Business planning

Sales targets

Communication

Detail-oriented

Autonomy

Proactive

Team leadership

CRM

Tools

Microsoft Excel

CRM software

Email/communication tools

Jobbeschreibung

Estee Lauder Companies in Greater London seeks a Counter Manager to lead and coach a team of Sales Associates, driving sales, customer service and operations. You will implement agile business plans, recruit and retain customers through in-store events, manage CRM, and lead a high-performing team with a focus on development and exceptional customer relationships.

The role offers progression opportunities within the prestige beauty sector and a dynamic, diverse workplace.