Prestige Beauty Counter Manager & Team Coach

The Estée Lauder Companies Inc.; Torpoint; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead and coach our team of Sales Associates, driving sales, customer service and operational targets in-store.

You will develop and execute an agile business plan to recruit and retain customers through events and CRM, while building a high-performing team. This role offers progression within a leader in prestige beauty and a strong training culture.

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Results oriented with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Senses Others' Development Needs And Bolsters Their Abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Responsibilities

• Lead, coach and develop Sales Associates to meet targets.
• Create and execute an agile business plan to recruit and retain customers.
• Manage in-store events and customer relationship management.
• Provide leadership for a high performing team.

Skills

Leadership

Coaching

Customer service

Interpersonal skills

Verbal communication

Written communication

Organisational skills

Autonomous working

Strategic thinking

Networking

Tools

Microsoft Excel

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead and coach our team of Sales Associates, driving sales, customer service and operational targets in-store.

You will develop and execute an agile business plan to recruit and retain customers through events and CRM, while building a high-performing team. This role offers progression within a leader in prestige beauty and a strong training culture.