Prestige Beauty Counter Lead & Team Coach

The Estee Lauder Companies Inc.; Hounslow; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Estee Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, customer service and operational targets.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic events, CRM and leadership of a high performing team. This role offers progression in prestige beauty and exposure to business planning and customer insights.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills; able to win people over.
• Results oriented with drive to meet objectives.
• Pursue goals beyond what is required or expected.
• Senses others' development needs and supports abilities.
• Anticipates and meets customers' needs.
• Handles difficult customer service situations with tact.
• Guides performance of others while holding them accountable.
• Cultivates informal networks.
• Models respect, helpfulness and cooperation.
• High attention to detail and organisational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.

Responsibilities

• Lead and coach a team of Sales Associates to meet sales, customer service and operational targets.
• Create and execute an agile, store-level business plan to recruit and retain customers through events and CRM.
• Drive in-store marketing and customer relationship management to build loyalty.

Skills

Retail sales

Team leadership

Strategic planning

Financial planning

Resource management

Tools

Microsoft Excel

Job description

The Estee Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, customer service and operational targets.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic events, CRM and leadership of a high performing team. This role offers progression in prestige beauty and exposure to business planning and customer insights.