Prestige Beauty Counter Manager - Lead & Grow Team

The Estee Lauder Companies Inc.; Newry; On-site; GBP 26,000 - 38,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.

You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events and strong customer relationship management, while guiding a high-performing team.

Qualifications

• Proven leadership and coaching skills in a fast-paced retail environment.
• Strong communication and interpersonal abilities.
• Ability to drive sales, service and operational targets as a team lead.
• Experience in event planning and customer relationship management.
• Attention to detail and high organisational standards.

Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Own strategic business planning to recruit and retain customers through events.
• Drive CRM and lead a high-performing team in-store.
• Collaborate with store leadership to execute business plans and improve performance.
• Maintain professional standards and elevate customer experiences daily.

Skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Organisational skills

Autonomy

Team leadership

Coaching others

Discretion

Proactive mindset

Networking

Tools

Microsoft Excel

Email system

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.

You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events and strong customer relationship management, while guiding a high-performing team.