Prestige Auto Service Advisor — Mon-Fri, No Weekends

Confidential; Weybridge; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Company benefits

Job summary

Confidential in Weybridge, Surrey, is seeking an experienced Service Advisor to join its Aftersales team at a prestige dealership. You will be the main point of contact for customers, coordinate bookings and liaise with Technicians to ensure high‑quality service from booking through to vehicle collection.

The role offers Monday–Friday hours with no weekends, a competitive package up to £32,000 basic and £40,000 OTE, plus company benefits.

Qualifications

• Previous Service Advisor experience within the motor trade.
• Main dealer experience would be advantageous.
• Excellent customer service and communication skills.
• Confident dealing with customers both face-to-face and over the telephone.
• Strong organisational skills and the ability to manage a busy workload.
• Good understanding of workshop processes and vehicle servicing requirements.
• Commercial awareness and confidence promoting additional work and services.
• Experience managing customer expectations and resolving queries professionally.
• Ability to work effectively alongside Technicians and the wider Aftersales team.
• Excellent attention to detail and a professional approach.

Responsibilities

• Act as the main point of contact for customers throughout their vehicle servicing and repair journey
• Welcome customers into the dealership and discuss their servicing and repair requirements
• Manage customer bookings, enquiries and service appointments
• Liaise closely with Technicians and the Workshop team to ensure work is completed efficiently
• Keep customers updated on the progress of their vehicles throughout the day
• Explain repair and maintenance requirements clearly and professionally
• Provide accurate estimates for servicing, maintenance and repair work
• Gain customer authorisation for additional work identified during inspections
• Promote relevant Aftersales products and additional services
• Ensure all customer and vehicle information is accurately recorded and updated on dealership systems
• Prepare and process repair orders in accordance with dealership and manufacturer procedures
• Ensure invoicing is completed accurately and within agreed timescales
• Coordinate vehicle collection and delivery arrangements
• Ensure warranty documentation is accurately completed and processed
• Maintain excellent levels of customer satisfaction and retention
• Work towards departmental customer service and sales targets
• Build strong relationships with customers to encourage repeat business

Skills

Customer service

Communication

Organisation

Sales

Problem solving

Job description

Confidential in Weybridge, Surrey, is seeking an experienced Service Advisor to join its Aftersales team at a prestige dealership. You will be the main point of contact for customers, coordinate bookings and liaise with Technicians to ensure high‑quality service from booking through to vehicle collection.

The role offers Monday–Friday hours with no weekends, a competitive package up to £32,000 basic and £40,000 OTE, plus company benefits.