Prestige Service Advisor – Weekdays, No Weekends, £40k OTE

Hawkfield Recruitment Ltd.; Weybridge; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Company Benefits

No Weekends

Job summary

Hawkfield Recruitment Ltd. is assisting a prestige automotive dealer in Weybridge to recruit an experienced Service Advisor.

You will act as the main contact for customers through the servicing journey, liaise with the workshop, and provide accurate estimates while building strong customer relationships.

This role offers a competitive package with a basic salary up to £32,000 and OTE £40,000, Monday to Friday hours and no weekend work.

Qualifications

• Previous Service Advisor experience within the motor trade.
• Excellent customer service and communication skills.
• Confident dealing with customers face-to-face and over the telephone.

Responsibilities

• Act as the main point of contact for customers throughout their vehicle servicing and repair journey.
• Welcome customers into the dealership and discuss their servicing and repair requirements.
• Manage customer bookings, enquiries and service appointments.
• Liaise closely with Technicians and the Workshop team to ensure work is completed efficiently.
• Keep customers updated on the progress of their vehicles throughout the day.
• Explain repair and maintenance requirements clearly and professionally.
• Provide accurate estimates for servicing, maintenance and repair work.
• Gain customer authorisation for additional work identified during inspections.
• Promote relevant Aftersales products and additional services.
• Ensure all customer and vehicle information is accurately recorded and updated on dealership systems.
• Prepare and process repair orders in accordance with dealership and manufacturer procedures.
• Ensure invoicing is completed accurately and within agreed timescales.
• Coordinate vehicle collection and delivery arrangements.
• Maintain excellent levels of customer satisfaction and retention.

Skills

Customer service

Communication

Organisational skills

Telephone handling

Dealership experience

Job description

Hawkfield Recruitment Ltd. is assisting a prestige automotive dealer in Weybridge to recruit an experienced Service Advisor.

You will act as the main contact for customers through the servicing journey, liaise with the workshop, and provide accurate estimates while building strong customer relationships.

This role offers a competitive package with a basic salary up to £32,000 and OTE £40,000, Monday to Friday hours and no weekend work.