Prestige Auto Service Advisor

Sytner; Cheltenham, Gloucester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement 33 days

Maternity/Paternity/Adoption Pay

Career development

Long service recognition

Car schemes discount

High street discounts

Gym memberships discount

Cycle to work scheme

Volunteer day

Job summary

Mercedes-Benz of Cheltenham & Gloucester, part of the Sytner Group, is seeking a motivated Service Advisor. You will be the vital link between customers and the workshop, informing and consulting on servicing and updating customers at every stage.

No prior experience required; training is provided through our in-house Learning & Development team and manufacturer courses. Strong organisational and customer service skills are valued, with Kerridge knowledge helpful.

Qualifications

• Excellent organisational and administrative skills are preferred.
• A strong customer service background is beneficial in a fast-paced environment.
• Working knowledge of Kerridge would be advantageous but not essential.

Responsibilities

• Inform and consult customers on vehicle servicing and keep them updated at every stage.
• Liaise with technicians/workshop control about vehicle statuses and progress.
• Ensure vehicles are ready on time and provide best advice on products and services.

Skills

Customer service

Organisation

Attention to detail

Communication

Tools

Kerridge

Job description

Mercedes-Benz of Cheltenham & Gloucester, part of the Sytner Group, is seeking a motivated Service Advisor. You will be the vital link between customers and the workshop, informing and consulting on servicing and updating customers at every stage.

No prior experience required; training is provided through our in-house Learning & Development team and manufacturer courses. Strong organisational and customer service skills are valued, with Kerridge knowledge helpful.