Mercedes-Benz Service Advisor

Sytner Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Maternity Pay

Career development

Long service bonus

Car discounts

High street discounts

Gym discounts

Cycle to work

Volunteer day

Job summary

Sytner Group's Mercedes-Benz of West London is seeking a motivated Service Advisor to be the vital link between customers and the workshop. You will inform customers about servicing options, keep them updated at every stage, and liaise with technicians to ensure vehicles are ready on time.

No prior experience is required as training is provided through our in-house Learning & Development team and Mercedes courses.

Qualifications

• Provide excellent customer care and be the vital link between customers and the workshop.
• Inform and consult on vehicle servicing options and update the customer at every stage.
• Liaise with technicians/workshop control about vehicle statuses and ensure timely readiness.

Responsibilities

• Build genuine rapport with customers to identify needs.
• Deliver high levels of customer satisfaction in a busy environment.
• Attend to questions and queries with clear, accurate information.

Skills

Customer service

Communication

Organisation

Kerridge

Learning & development

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes Benz of West London.

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes Benz of West London. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Mercedes-Benz of West London Great West Rd, Brentford, London, England, TW8 9AH