Luxury Vehicle Service Advisor – Customer Excellence

Sytner Group; Gloucester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity/Paternity/Adoption Pay

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer/Community day

Job summary

Sytner Group's Mercedes-Benz of Cheltenham & Gloucester is seeking a motivated Service Advisor to join our busy workshop support team. You will be the main link between customers and the workshop, informing and advising on servicing needs and keeping customers updated at every stage.

With training provided by our Learning & Development team and manufacturer courses, you will develop strong organisational skills and a customer-focused approach in a fast-paced environment.

Qualifications

• Good organisational and administrative skills; able to manage multiple tasks in a busy workshop environment.
• Strong customer service focus with the ability to build rapport and handle queries calmly.
• Willingness to learn and progress with in-house and manufacturer training.

Responsibilities

• Be the vital link between customers and the workshop, informing and consulting on servicing.
• Liaise with technicians/workshop control about vehicle statuses and ensure timely delivery to customers.
• Provide best advice on products and services and keep customers updated at every stage.

Skills

Organisational skills

Customer service

Willingness to learn

Attention to detail

Tools

Kerridge

Job description

Sytner Group's Mercedes-Benz of Cheltenham & Gloucester is seeking a motivated Service Advisor to join our busy workshop support team. You will be the main link between customers and the workshop, informing and advising on servicing needs and keeping customers updated at every stage.

With training provided by our Learning & Development team and manufacturer courses, you will develop strong organisational skills and a customer-focused approach in a fast-paced environment.