Mercedes-Benz Service Advisor

Sytner Group; Gloucester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity/Paternity/Adoption Pay

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer/Community day

Job summary

Sytner Group's Mercedes-Benz of Cheltenham & Gloucester is seeking a motivated Service Advisor to join our busy workshop support team. You will be the main link between customers and the workshop, informing and advising on servicing needs and keeping customers updated at every stage.

With training provided by our Learning & Development team and manufacturer courses, you will develop strong organisational skills and a customer-focused approach in a fast-paced environment.

Qualifications

• Good organisational and administrative skills; able to manage multiple tasks in a busy workshop environment.
• Strong customer service focus with the ability to build rapport and handle queries calmly.
• Willingness to learn and progress with in-house and manufacturer training.

Responsibilities

• Be the vital link between customers and the workshop, informing and consulting on servicing.
• Liaise with technicians/workshop control about vehicle statuses and ensure timely delivery to customers.
• Provide best advice on products and services and keep customers updated at every stage.

Skills

Organisational skills

Customer service

Willingness to learn

Attention to detail

Tools

Kerridge

Job description

About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Cheltenham & Gloucester.

As a Mercedes-Benz Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Mercedes-Benz Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciation and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.