Prepared Foods UK Supervisor - Full Time

Whole Foods Market IP. L.P.; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading grocery retailer in Greater London seeks a dedicated Team Supervisor. Responsibilities include supervising Team Members, ensuring customer satisfaction, and maintaining cleanliness. Candidates should have strong math skills, effective communication, and the ability to work in a fast-paced environment. A minimum of 12 months retail experience is preferred. The position offers an hourly wage of £15.00-£19.50 and includes a range of benefits such as health insurance and paid time off.

Benefits

Health insurance

Retirement plan

Paid time off

Store discount

Qualifications

• 12+ months retail experience preferred but not required.
• Ability to meet customer service expectations.
• Must be able to lift fifty pounds.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Supports resolution of difficult customer situations.
• Ensures maintenance of a clean and sanitary working environment.

Skills

Strong basic math skills

Excellent communication skills

Effective time management

Ability to follow directions

Teamwork

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Assists with supervision of Team Members as well with the as day-to-day flow of assigned area. Supports Team Leadership (Retail Floor Lead or Team Leader, and Associate Retail Floor Lead or Associate Retail Floor Lead) to ensure smooth operation of the store, or assigned area, to satisfy and delight our customers.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Works with Team Leadership and Store Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Ensures all necessary breaks are scheduled and taken by Team Members.
• Keeps Team Leadership apprised of team concerns.
• Keeps Team Leadership apprised of any attendance issues or concerns.
• Assists in achievement of the highest standards of retail execution.
• Keeps all areas, cases and shelves clean, well-stocked and properly rotated.
• Supports resolution of difficult customer situations.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Consistently communicates and models WFM vision and goals.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, sale of alcohol and restricted items, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Follows and complies, or ensures compliance, with established Cash Office and cash handling procedures, including cash handling, cash reconciliation and associated administrative responsibilities.

Knowledge, Skills, & Abilities

• Working knowledge and application of all WFM quality goals, food handling, safety, merchandising expectations, and other standards.
• Strong basic math skills.
• Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook and ordering systems.
• Excellent communication skills and willingness to work as part of a team.
• Ability to deliver information clearly and respectably to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers and Team Members.
• Ability to follow directions and procedures, effective time management and organization skills.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency and strong attention to detail.

Experience

12+ months retail experience preferred but not required.

Physical Requirements/Working Conditions

• Must be able to lift fifty pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Note

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.

The wage range for this position is £15.00-£19.50 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.co.uk/benefits.