Premium Store Advisor: Create Wow Moments In-Store

ON; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

ON in London is seeking a Store Advisor to deliver a premium, in-store fan experience and embody our Cloud CX philosophy. You will master fundamentals of service with authenticity, ensuring a seamless, customer-centric operation and building brand loyalty.

The role requires strong communication, meticulous organisation, and the ability to work weekends, evenings and holidays as needed to support store performance and fan moments.

Qualifications

• 1+ years of relevant experience in retail or in a customer service-related field.
• Understanding of service excellence, engaging fans, addressing needs, providing effective solutions.
• Organizational skills and attention to detail.
• Excellent communication skills and ability to provide constructive feedback to improve store processes and fan experiences.

Responsibilities

• Deliver premium, customer-centric service in-store and uphold brand standards.
• Engage fans, assess needs, and provide effective solutions to enhance the in-store experience.
• Collaborate with team to ensure smooth operations and accurate processes.

Skills

Retail experience

Customer service

Communication skills

Organizational skills

Job description

ON in London is seeking a Store Advisor to deliver a premium, in-store fan experience and embody our Cloud CX philosophy. You will master fundamentals of service with authenticity, ensuring a seamless, customer-centric operation and building brand loyalty.

The role requires strong communication, meticulous organisation, and the ability to work weekends, evenings and holidays as needed to support store performance and fan moments.