Store Experience Advisor – Premium Customer Service

ON; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

ON in London is seeking a Store Advisor to be a key player in delivering premium, individualized fan experiences in-store. You will master the fundamentals of our Cloud CX philosophy to deliver wow moments and ensure a seamless, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high level of performance through service with authenticity. Your contribution ensures premium service standards drive brand loyalty and ignite the human

Qualifications

• 1+ year of experience in retail or customer service.
• Strong service excellence mindset with ability to engage fans and provide solutions.
• Excellent communication and feedback skills.
• Strong organizational skills and attention to detail.
• Willing to work weekends, evenings and holidays as needed.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Weekend/evening availability

Job description

ON in London is seeking a Store Advisor to be a key player in delivering premium, individualized fan experiences in-store. You will master the fundamentals of our Cloud CX philosophy to deliver wow moments and ensure a seamless, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high level of performance through service with authenticity. Your contribution ensures premium service standards drive brand loyalty and ignite the human