Premium Service Advisor – Upsell & Customer Experience

Stratstone; Milton Keynes; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

33 days holiday (including BH)

Birthday day off

Family leave policies

Salary sacrifice car scheme

Volunteer day paid

Long service milestones

Training and career growth

Cycle to work scheme

High street discounts

Referral rewards

Job summary

Stratstone Milton Keynes BMW is seeking a Service Advisor to act as the trusted link between customers and the workshop, delivering an exceptional experience while promoting aftersales solutions that boost safety and performance.

You will upsell services, educate customers on health checks, and work with technicians to ensure timely, quality repairs. The role emphasizes service excellence, with strong focus on customer satisfaction, revenue growth, and brand representation.

Qualifications

• Experience delivering customer-centric service in a retail/automotive environment.
• Ability to identify and upsell services and aftersales products.
• Strong communication and organisational skills with attention to detail.

Responsibilities

• Act as main point of contact for service customers from check-in to post-visit follow-up.
• Understand customer needs and advise on safety-critical repairs and manufacturer recommendations.
• Promote and sell vehicle health checks, service plans and aftersales products.
• Support customer retention through forward-booking and tailored solutions.
• Coordinate with Technicians to ensure timely repairs and maintain updates to customers.
• Manage courtesy car bookings, collections/deliveries, and appointment scheduling.

Skills

Customer service

Upselling

Communication

Microsoft Office

Dealership IT platforms

Organizational skills

Tools

Dealership IT platforms

Job description

Stratstone Milton Keynes BMW is seeking a Service Advisor to act as the trusted link between customers and the workshop, delivering an exceptional experience while promoting aftersales solutions that boost safety and performance.

You will upsell services, educate customers on health checks, and work with technicians to ensure timely, quality repairs. The role emphasizes service excellence, with strong focus on customer satisfaction, revenue growth, and brand representation.