Premium Service Advisor – Upsell & Customer Care

Stratstone; Glasgow; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave

Extra day off on your birthday

Family Leave Policies

Salary Sacrifice scheme

Volunteer day

Long service milestones

Tailored training and career growth

Cycle to work scheme

High street discounts

Internal referral scheme

Job summary

Stratstone Giffnock Mercedes-Benz is seeking a Service Advisor to be the trusted link between customers and workshop, driving an exceptional experience while promoting aftersales solutions that enhance vehicle safety and performance.

You’ll focus on customer excellence, upsell through Vehicle Health Checks, service plans, and tailored aftercare products, contributing to revenue and customer loyalty.

Qualifications

• Demonstrated commitment to delivering premium customer service.
• Sales-driven mindset with ability to upsell aftersales solutions.
• Digitally competent with MS Office and dealership IT platforms.
• Organised, with strong scheduling and time-management skills.
• Clear and confident communication with customers and colleagues.

Responsibilities

• Act as a key point of contact for service customers from check-in to post-visit follow-up.
• Understand customer needs and advise on safety-critical repairs and manufacturer recommendations.
• Promote and upsell vehicle health checks, service plans and aftercare products.
• Collaborate with technicians to ensure timely repairs and keep customers updated.
• Manage courtesy car bookings, collections/deliveries and appointment scheduling.
• Build knowledge of products and services and represent the brand with pride and excellence.
• Inform customers of available extras, accessories and value products.

Skills

Customer service

Sales mindset

Upselling skills

Microsoft Office

Dealership IT platforms

Scheduling

Effective communicator

Brand passion

Tools

MS Office

Dealership IT systems

Job description

Stratstone Giffnock Mercedes-Benz is seeking a Service Advisor to be the trusted link between customers and workshop, driving an exceptional experience while promoting aftersales solutions that enhance vehicle safety and performance.

You’ll focus on customer excellence, upsell through Vehicle Health Checks, service plans, and tailored aftercare products, contributing to revenue and customer loyalty.