Service Advisor: Customer Care, Career Growth & Benefits

Lookers Limited; Stourbridge; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

MyView PayNow

Private discounts

Job summary

Stourbridge Mercedes-Benz is recruiting an experienced Service Advisor to join our Aftersales Team on site. You will book MOTs, services and repairs, advise on warranty coverage and upsell parts. You will report to our Aftersales manager and collaborate with colleagues to deliver a first-class customer experience.

We are looking for strong communicators with energy and a passion for cars. Kerridge/ADP experience is a plus.

Qualifications

• Experience as a Service Advisor in automotive Aftersales.
• Excellent communication and rapport-building with customers.
• Ability to upsell parts and services to enhance customer value.
• Team player with a proactive approach to bookings and service scheduling.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling parts/accessories.
• Liaising with Aftersales to schedule appointments based on workload.
• Managing high volumes of customers daily and handling calls/queries.
• Informing customers of turnaround times and updating records in systems.
• Maintaining accurate customer records and bookings.

Skills

Customer service

Communication

Upselling

Teamwork

Tools

Kerridge

ADP

Job description

Stourbridge Mercedes-Benz is recruiting an experienced Service Advisor to join our Aftersales Team on site. You will book MOTs, services and repairs, advise on warranty coverage and upsell parts. You will report to our Aftersales manager and collaborate with colleagues to deliver a first-class customer experience.

We are looking for strong communicators with energy and a passion for cars. Kerridge/ADP experience is a plus.