Premium Optical Assistant: Frame Fittings & Eye Tech

Vision Express (UK) Limited; Staines-upon-Thames; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Frame allowance (£350 towards frames)

33 days holiday (buy/sell)€

Discounts for family & friends

Free eye tests

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to join its in-store team. You will deliver personalised customer service, offer product advice, and support with frame adjustments and fittings using the latest optical technology. This role contributes to a high standard of customer care and the store’s smooth operation.

You will engage with customers, learn about eyewear, and support pre-screening eye tests while maintaining strong team collaboration and a positive, proactive attitude.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Product advice

Digital tools

Team player

Strong communicator

Job description

Vision Express is seeking a Retail Optical Assistant to join its in-store team. You will deliver personalised customer service, offer product advice, and support with frame adjustments and fittings using the latest optical technology. This role contributes to a high standard of customer care and the store’s smooth operation.

You will engage with customers, learn about eyewear, and support pre-screening eye tests while maintaining strong team collaboration and a positive, proactive attitude.