Premium Optical Assistant: Frame Fittings & Tech Care

Vision Express (UK) Limited; Shotton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Frame allowance £350

Unlimited lens spend

33 days holiday (buy/sell)

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is hiring a Retail Optical Assistant to deliver confident personalised service, advise on frames, and guide customers through eye-care products and accessories. You’ll work with premium eyewear and the latest optical tech, helping customers feel supported from first contact to checkout.

In this role you’ll learn frame adjustments, participate in fittings, and support eye tests and admin tasks to keep the store running smoothly.

Qualifications

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product recommendations

Communication

Digital tools

Job description

Vision Express is hiring a Retail Optical Assistant to deliver confident personalised service, advise on frames, and guide customers through eye-care products and accessories. You’ll work with premium eyewear and the latest optical tech, helping customers feel supported from first contact to checkout.

In this role you’ll learn frame adjustments, participate in fittings, and support eye tests and admin tasks to keep the store running smoothly.