Premium Optical Assistant — Customer Focus & Bonus Potential

Vision Express; Luton; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames discount

Lenses discount

33 days holiday

Eye tests free

Wellbeing support

OneSight Foundation

Job summary

Vision Express is seeking a Retail Optical Assistant (Full Time) in the UK to deliver confident, personalised customer care and expert product guidance. You will learn frame adjustments, fittings, and minor repairs while supporting pre-screening eye tests with modern optical tech.

The role offers a generous benefits package including generous frame discounts, 33 days holiday, eye tests, and wellbeing support. Strong communication and teamwork are essential in a fast-paced retail environment.

Qualifications

• Confidently engage with customers and offer product advice.
• Passionate about eyewear and trends.
• Comfortable using digital tools and basic tech.
• Positive team player with can-do attitude.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and perform minor repairs.
• Assist with pre-screening eye tests using optical tech.
• Support store operations with admin tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Team player

Tools

POS systems

Job description

Vision Express is seeking a Retail Optical Assistant (Full Time) in the UK to deliver confident, personalised customer care and expert product guidance. You will learn frame adjustments, fittings, and minor repairs while supporting pre-screening eye tests with modern optical tech.

The role offers a generous benefits package including generous frame discounts, 33 days holiday, eye tests, and wellbeing support. Strong communication and teamwork are essential in a fast-paced retail environment.