Premium Luggage Porter - Guest Services & Concierge

Millennium & Copthorne Hotels; Greater London; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Social events

Training and development

Pension salary sacrifice

Discount on accommodation worldwide

Life Assurance

Volunteer days

Job summary

The Copthorne Tara Hotel London Kensington is seeking a Luggage Porter to assist arriving guests with their luggage and escort them to rooms, and to help departing guests with luggage and transport arrangements. You will follow up on guest requests and support the Concierge on duty to deliver outstanding service.

The role includes handling luggage for guests, delivering messages, and providing information about hotel services. Equal opportunities employer with a benefits package is offered.

Qualifications

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

Responsibilities

• Describe all hotel services to guests; provide other information as may be required; follows up on information requested if not known.
• Page guests as required, deliver messages, packages or other items to guestrooms or other areas of the hotel as required.
• Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the taxi/car, etc, as required by the guest.
• Assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest.
• Perform any reasonable task as required by Concierge on duty to provide maximum guest service.
• Handle luggage for tour group check-ins in accordance with established procedures and to include use of exit buy the luggage room.

Skills

Attention to detail

Communication

Prioritisation

Initiative

Discretion

Job description

The Copthorne Tara Hotel London Kensington is seeking a Luggage Porter to assist arriving guests with their luggage and escort them to rooms, and to help departing guests with luggage and transport arrangements. You will follow up on guest requests and support the Concierge on duty to deliver outstanding service.

The role includes handling luggage for guests, delivering messages, and providing information about hotel services. Equal opportunities employer with a benefits package is offered.