Night Luggage Porter - Luxury Guest Concierge

Park Hyatt; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

12 complimentary nights

Discounted stays

Uniform provided

Free meals on duty

Health Plan

Headspace access

Employee assistance

Dining discount

Career development

Job summary

Park Hyatt London River Thames is seeking a Night Luggage Porter to warmly welcome guests arriving late and manage luggage transfer from arrival to rooms, escort guests to their rooms and assist with late check-outs. You will store and retrieve luggage safely and coordinate with the night front desk to ensure a smooth check-in and check-out.

A valid driver's license is required; previous experience in luxury hospitality is preferred.

Qualifications

• A driver's license is required for this role.
• Experience in a luxury hospitality environment is preferred.
• Strong customer service orientation with professional demeanor.

Responsibilities

• Greet and assist guests arriving late at night.
• Transport luggage from arrival point to front desk and rooms; assist with late check-outs/early departures.
• Escort guests to rooms and explain room features and amenities.
• Safely store and retrieve luggage with proper tagging and documentation.
• Collaborate with night front desk staff to ensure smooth check-in/check-out.

Skills

Customer service

Attention to detail

Multitasking

Education

Driver's license

Job description

Park Hyatt London River Thames is seeking a Night Luggage Porter to warmly welcome guests arriving late and manage luggage transfer from arrival to rooms, escort guests to their rooms and assist with late check-outs. You will store and retrieve luggage safely and coordinate with the night front desk to ensure a smooth check-in and check-out.

A valid driver's license is required; previous experience in luxury hospitality is preferred.