Guest Concierge & Luggage Porter – Mayfair Hotel

Cambridge House, Auberge Collection; Greater London; Presencial; GBP 15 000 - 21 000; Tempo integral

Resumo da oferta

Cambridge House, Auberge Collection in London’s Mayfair is seeking a dedicated Luggage Porter. You will warmly welcome guests, assist with luggage, escort guests to rooms and ensure items are stored securely. This role supports the overall guest experience in a luxury townhouse setting.

You will collaborate with the team to arrange transport, fulfill guest requests and share local Mayfair recommendations, while maintaining discretion and high standards of service at all times.

Qualificações

• Genuine passion for hospitality and making guests feel welcome.
• Friendly, polished manner with excellent communication.
• Reliable, hands-on approach for handling luggage safely.

Responsabilidades

• Welcome guests with warmth and assist with luggage from arrival through departure.
• Escort guests and belongings to rooms, introducing them to the House and services.
• Handle, label, store and retrieve luggage securely and attentively.
• Assist with transport arrangements, deliveries and guest requests with the team.
• Maintain entrance, lobby and luggage storage areas to high standards.
• Share local knowledge to showcase Mayfair's character and attractions.
• Uphold discretion, safety and service with professionalism.

Conhecimentos

Hospitality

Guest service

Communication

Attention to detail

Team player

Flexible scheduling

Descrição da oferta de emprego

Cambridge House, Auberge Collection in London’s Mayfair is seeking a dedicated Luggage Porter. You will warmly welcome guests, assist with luggage, escort guests to rooms and ensure items are stored securely. This role supports the overall guest experience in a luxury townhouse setting.

You will collaborate with the team to arrange transport, fulfill guest requests and share local Mayfair recommendations, while maintaining discretion and high standards of service at all times.