Luxury Luggage Porter: Welcome Guests in Mayfair

Cambridge-House; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

Cambridge House, Auberge Collection, in Mayfair, London, seeks a friendly Luggage Porter to welcome guests and handle luggage with care.

You will escort guests to their rooms, store and retrieve luggage securely, assist with transport requests, and work with the team to ensure seamless arrivals and departures.

This 102-room historic hotel blends heritage with contemporary luxury, offering an immersive guest experience and opportunities to share local insights with guests.

Qualifications

• A genuine passion for hospitality and a natural instinct for making people feel welcome.
• A friendly, polished manner, with excellent communication skills and a keen eye for detail.
• A reliable, hands-on approach, with the ability to manage luggage safely and stay attentive during busy periods.
• A collaborative spirit and pride in supporting fellow team members to deliver seamless guest experiences.
• Flexibility to work shifts, including weekends and public holidays.
• Right to work in the United Kingdom.

Responsibilities

• Welcome guests with warmth and genuine care, assisting with luggage from arrival through to departure.
• Escort guests and belongings to their rooms, offering a thoughtful introduction to the House and its services.
• Handle, label, store and retrieve luggage securely, ensuring every item is accounted for and treated with care.
• Assist with transport arrangements, deliveries and guest requests, coordinating with the team.
• Maintain entrance, lobby and luggage storage areas, taking pride in every detail.
• Share local knowledge and helpful recommendations, introducing guests to Mayfair.
• Uphold the highest standards of discretion, safety and service, approaching every interaction with professionalism and kindness.

Skills

Hospitality mindset

Communication

Attention to detail

Team player

Flexibility

Right to work

Job description

Cambridge House, Auberge Collection, in Mayfair, London, seeks a friendly Luggage Porter to welcome guests and handle luggage with care.

You will escort guests to their rooms, store and retrieve luggage securely, assist with transport requests, and work with the team to ensure seamless arrivals and departures.

This 102-room historic hotel blends heritage with contemporary luxury, offering an immersive guest experience and opportunities to share local insights with guests.