Luxury Luggage Porter & Guest Concierge

Cambridge House; Greater London; On-site; GBP 12,000 - 17,000; Full time

Job summary

Cambridge House in London is seeking a friendly Luggage Porter to ensure smooth arrivals and departures for guests. You will handle luggage, escort guests to rooms, and maintain pristine entrance areas, while sharing local knowledge of Mayfair.

The role calls for a welcoming, discreet, and attentive presence, with flexibility to work weekends and holidays, contributing to a seamless guest experience in a storied hotel setting.

Qualifications

• A genuine passion for hospitality and making guests feel welcome.
• A friendly, polished manner with excellent communication skills.
• A reliable, hands-on approach to handle luggage safely.
• Collaborative spirit to support team members.
• Flexibility to work weekends and public holidays.

Responsibilities

• Welcome guests with warmth and genuine care, assisting with luggage from arrival through to departure.
• Escort guests and their belongings to their rooms, offering a thoughtful introduction to the House and its services.
• Handle, label, store and retrieve luggage securely, ensuring every item is accounted for.
• Assist with transport arrangements, deliveries and guest requests, working closely with team members.
• Maintain entrance, lobby and luggage storage areas to a high standard.

Skills

Hospitality

Guest service

Communication

Attention to detail

Shift flexibility

Job description

Cambridge House in London is seeking a friendly Luggage Porter to ensure smooth arrivals and departures for guests. You will handle luggage, escort guests to rooms, and maintain pristine entrance areas, while sharing local knowledge of Mayfair.

The role calls for a welcoming, discreet, and attentive presence, with flexibility to work weekends and holidays, contributing to a seamless guest experience in a storied hotel setting.