Luggage Porter - Elevate Guest Experience & Perks

Royal Lancaster London; City of Westminster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Restaurant discounts

Friends & Family rates

Free meals on duty

Private medical insurance

Bike to work scheme

Season ticket loan

Employee Assistance Programme

Job summary

Royal Lancaster London is seeking a passionate Luggage Porter to join our Guest Services department on a permanent basis. You will help guests with luggage, deliver a five-star service, and keep the lobby tidy. This role offers a dynamic, welcoming environment and opportunities for personal growth.

Key duties include handling guest inquiries, working rotating day and night shifts, and contributing to a positive team atmosphere. All applicants must be eligible to work in the UK.

Qualifications

• Excellent communication and client-facing skills.
• Ability to anticipate guest needs and respond promptly.

Responsibilities

• Deliver luggage to hotel guests and assist with bags.
• Maintain lobby and luggage room to a high standard.
• Assist guests with inquiries and directions in a polite, friendly manner.
• Work day and night shifts on a rotation basis.

Skills

Clear communication

Guest service orientation

Flexibility

Teamwork

Job description

Royal Lancaster London is seeking a passionate Luggage Porter to join our Guest Services department on a permanent basis. You will help guests with luggage, deliver a five-star service, and keep the lobby tidy. This role offers a dynamic, welcoming environment and opportunities for personal growth.

Key duties include handling guest inquiries, working rotating day and night shifts, and contributing to a positive team atmosphere. All applicants must be eligible to work in the UK.