Guest Luggage Porter & Concierge Support

Millennium Hotels and Resorts; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Social events

Training

Pension scheme

Complimentary meals

Discount on accommodation

Life assurance

Volunteer days

Job summary

The Copthorne Tara Hotel London Kensington is seeking a Luggage Porter to assist arriving guests with their luggage, escorting them to rooms, assist departing guests with luggage and transportation requirements, and to support the Concierge on duty as necessary in providing guest services.

The Luggage Porter will describe hotel services, deliver messages, handle guest inquiries, and help with transportation and tour group check-ins, while upholding standards of discretion, professionalism and

Qualifications

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

Responsibilities

• Describe all hotel services to guests; provide other information as may be required; follows up on information requested if not known.
• Page guests as required, deliver messages, packages or other items to guestrooms or other areas of the hotel as required.
• Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the taxi/car, etc, as required by the guest.
• Assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest.
• Perform any reasonable task as required by Concierge on duty to provide maximum guest service.
• Handle luggage for tour group check-ins in accordance with established procedures and to include use of exit buy the luggage room.

Skills

Attention to detail

Communication skills

Prioritisation

Initiative

Team player

Discretion

Job description

The Copthorne Tara Hotel London Kensington is seeking a Luggage Porter to assist arriving guests with their luggage, escorting them to rooms, assist departing guests with luggage and transportation requirements, and to support the Concierge on duty as necessary in providing guest services.

The Luggage Porter will describe hotel services, deliver messages, handle guest inquiries, and help with transportation and tour group check-ins, while upholding standards of discretion, professionalism and