Luxury Luggage Concierge: Guest Experience Champion

Crimson Hotels Group; Greater London; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Health & Wellbeing Cash Plan

Hilton Discount Program

Life Assurance

Pension Scheme

Free meals on duty

Career progression

Dry cleaning & uniform laundering

Training & development

Birthday day off

Employee recognition

Refer a Friend

MyCrimson Rewards

Job summary

Crimson Hotels Ltd. in London’s Royal Kensington area seeks a luggage porter for the 100 Queen's Gate Hotel to warmly welcome guests, guide arrivals, and manage luggage for individuals and groups.

The role emphasizes exceptional guest service, a professional presence, and the ability to multi-task in a busy luxury hotel environment. You will work as part of a team, maintain high grooming standards, and communicate effectively in English.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent presentation & grooming standards.
• Calm, efficient, and organised with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Responsibilities

• Welcoming guests on arrival and guiding them to the reception area.
• Handling luggage operation for groups and individuals for arrivals and departures.
• Listening to guests, anticipating needs and achieving guest satisfaction.

Skills

Customer service

Communication skills

Attention to detail

Presentation & grooming

Teamwork

IT proficiency

Job description

Crimson Hotels Ltd. in London’s Royal Kensington area seeks a luggage porter for the 100 Queen's Gate Hotel to warmly welcome guests, guide arrivals, and manage luggage for individuals and groups.

The role emphasizes exceptional guest service, a professional presence, and the ability to multi-task in a busy luxury hotel environment. You will work as part of a team, maintain high grooming standards, and communicate effectively in English.