Front Office Duty Manager: Lead Guest Experience & Team

Hyatt Group; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

12 complimentary nights across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Job summary

Hyatt Group is seeking a Front Office Duty Manager to lead front office operations at Hyatt Place London Heathrow Airport. In this role, you will ensure an exceptional guest experience while supervising all daily operations. You'll lead, support, and train team members to exceed guest satisfaction goals.

The ideal candidate will have experience in front office leadership within a hotel environment, excellent communication skills, and a strong problem-solving approach. Benefits include 12 complimentary nights across Hyatt Hotels.

Qualifications

• Confident and service-driven professional with Front Office leadership experience in a hotel.
• Strong working knowledge of front desk systems.
• Calm, hands-on approach to problem-solving.

Responsibilities

• Oversee daily front office operations ensuring exceptional guest experience.
• Lead, support, and train team members including Supervisors and Hosts.
• Contribute to achieving departmental goals including guest satisfaction KPIs.

Skills

Front Office leadership experience

Excellent communication skills

Problem-solving

Knowledge of front desk systems

Job description

Hyatt Group is seeking a Front Office Duty Manager to lead front office operations at Hyatt Place London Heathrow Airport. In this role, you will ensure an exceptional guest experience while supervising all daily operations. You'll lead, support, and train team members to exceed guest satisfaction goals.

The ideal candidate will have experience in front office leadership within a hotel environment, excellent communication skills, and a strong problem-solving approach. Benefits include 12 complimentary nights across Hyatt Hotels.