Hotel Receptionist & Guest Experience Champion

Hilton Garden inn T2 - Arora Group; Hounslow; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee rates at Arora

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Hilton Garden Inn London Heathrow is seeking a friendly Receptionist to join our team at Terminal 2. You will greet guests, check them in and out, and provide information about facilities and local area to ensure a smooth stay.

We offer meals on duty, uniform provided and dry cleaned, and a range of employee benefits. Excellent English communication and a professional appearance are essential for success in this role.

Qualifications

• Providing a high-quality service comes naturally.
• Strong organizational skills and attention to detail.
• Excellent English communication, both written and spoken.
• Team player with a positive, proactive approach.
• Hotel experience in a similar role is advantageous.

Responsibilities

• Greet guests and provide a warm, welcoming atmosphere.
• Manage check-in and check-out efficiently.
• Provide guests with information about facilities and local area.
• Handle guest inquiries and resolve issues promptly.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Skills

Communication skills

Organisational skills

Multi-tasking

English proficiency

Professional appearance

Team player

Approachable attitude

Hotel experience

Opera PMS

Tools

Opera PMS

Job description

Hilton Garden Inn London Heathrow is seeking a friendly Receptionist to join our team at Terminal 2. You will greet guests, check them in and out, and provide information about facilities and local area to ensure a smooth stay.

We offer meals on duty, uniform provided and dry cleaned, and a range of employee benefits. Excellent English communication and a professional appearance are essential for success in this role.