Luxury Hotel Server — Grow Your Career & Perks

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 23,868 - 29,172; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family –

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel London Heathrow is an award-winning hotel and the perfect blend of style and convenience, connected to Terminal 5 with 605 spacious rooms and multiple dining options. We are seeking a guest-facing team member to seat guests, present menus, take orders and serve with warmth in a luxury setting.

You will listen to guest needs, build rapport, and make recommendations while ensuring impeccable service and a polished appearance. Growth opportunities exist across the Arora Group’s properties.

Qualifications

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.

Responsibilities

• Seat guests, present menu, take orders, and serve guests.
• Listen to guests’ needs and build rapport.
• Make knowledgeable suggestions and recommendations on dishes.
• Raise bills and take payment.
• Clear and reset tables.

Skills

Customer service

Professional appearance

Communication skills

Composure under pressure

Teamwork

Positive and proactive

Job description

Sofitel London Heathrow is an award-winning hotel and the perfect blend of style and convenience, connected to Terminal 5 with 605 spacious rooms and multiple dining options. We are seeking a guest-facing team member to seat guests, present menus, take orders and serve with warmth in a luxury setting.

You will listen to guest needs, build rapport, and make recommendations while ensuring impeccable service and a polished appearance. Growth opportunities exist across the Arora Group’s properties.