Premium Front-of-House Concierge

Mitie; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading facilities management company in Manchester is seeking a Workplace Concierge to deliver exceptional customer service and ensure a professional environment. Responsibilities include managing visitor experiences, supporting Front of House operations, and ensuring compliance with health and safety protocols. The ideal candidate should have experience in customer service, strong communication skills, and the ability to foster positive relationships. This role offers an opportunity to thrive in a dynamic team focused on excellence.

Qualifications

• Ideally gained experience in a corporate or 5 Star hotel environment.
• Willingness to undertake First Aid Training.
• SIA Licence is required (training will be provided).

Responsibilities

• Deliver exceptional customer service to all visitors.
• Act as the first point of contact for guests and employees.
• Ensure compliance with COVID-19 procedures on site.

Skills

Customer orientated approach

Excellent communication skills

Team player

Proficient in IT systems

Organised and capable of managing tasks

Education

Experience in Front of House or customer service environments

Tools

Word

Excel

Outlook

Job description

A leading facilities management company in Manchester is seeking a Workplace Concierge to deliver exceptional customer service and ensure a professional environment. Responsibilities include managing visitor experiences, supporting Front of House operations, and ensuring compliance with health and safety protocols. The ideal candidate should have experience in customer service, strong communication skills, and the ability to foster positive relationships. This role offers an opportunity to thrive in a dynamic team focused on excellence.