Facilities Assistant

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading global facilities management provider is seeking a Facilities Assistant to support day-to-day operations and enhance the customer experience. The ideal candidate will be proactive and customer focused, ensuring a fun and safe workplace. Responsibilities include managing facilities issues, conducting inspections, and providing high-quality service. This entry-level, full-time role is perfect for those looking to start a career in facilities management within a collaborative team environment.

Qualifications

• Ability to foster a positive workplace environment.
• Knowledge of health and safety legislation.
• Experience in customer service roles.

Responsibilities

• Support day-to-day operations of Facilities Services.
• Log quality hazards and ensure compliance.
• Provide high-quality customer service.

Skills

Customer focused

Highly motivated

Proactive

Initiative

Job description

Join to apply for the Facilities Assistant role at CBRE Global Workplace Solutions (GWS).

Hi, we're CBRE Global Workplace Solutions! We believe our working spaces should allow everyone to feel comfortable, productive and inspired in their working environment. Because when people feel inspired, great things happen. We're one team at the heart of the workplace providing Facility Services across EMEA for a prestigious global technology client. As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.

As Facilities Assistant you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within Operations team, representing CBRE and Client brand. Supporting the day to day operations of Facilities Services, providing high quality customer service and experiences creating a fun and safe place to work including office administration, health & safety activities and Ad hoc service requests. The ideal candidate will be customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

Core Responsibilities

Quality, Health, Safety and Environment

• Participate in creating and enhancing our safety culture.
• Log quality hazards and ensure resulting actions are closed out.
• Support compliance with all in-country health and safety legislation.
• Build knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures.
• Report all accidents, occupational illnesses and emergencies.
• Complete monthly compliance tasks assigned to you.
• Undertake and support site audits.
• Assist with Building Evacuation Team training and drills.
• Embed a culture of safe working and compliance capturing RISE Behaviours.
• Actively engage with CBRE communications and announcements.
• Maintain constructive and positive professional relationships with clients, colleagues and supply partners.

Operations

• Actively contribute to team huddles, where applicable.
• Ensure all specific facilities issues are logged and remedial actions are completed proactively.
• Monitor and action the Client ticket systems, responding and resolving reactive requests.
• Own the appearance of your space and conduct scheduled quality inspections.
• Ensure general office space is tidy and presentable at all times.
• Provide high class professional service at all times.
• Undertake daily meeting room checks, log proactive tickets and replenish stationery materials.
• Ensure consistency in customer signage according to brand guidelines.
• Maintain and manage on-site storage space.
• Provide mailroom, logistics, stationery, distribution, porterage and reception services as required.
• Deliver overall management of lost and found process.
• Allocate parking spaces and manage parking areas, where applicable.
• Assist with events setup and coordination, where applicable.
• Assist with office moves and changes (including required space support tasks).
• Undertake site essential administration and logistical support to colleagues as necessary.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service