Guest Experience & Facilities Coordinator (1-Year Contract)

CBRE Group, Inc.; Greater London; On-site; GBP 24,000 - 29,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Workplace Experience Coordinator to join our team on a permanent basis. You will deliver a world-class customer service experience to employees and guests in a designated building, acting as the first point of contact and coordinating events, visitor management and office services.

The role emphasizes clear communication, strong organization and proficiency with Microsoft Office, with responsibilities spanning reception duties, vendor

Qualifications

• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Skills

Customer service

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions in London is seeking a Workplace Experience Coordinator to join our team on a permanent basis. You will deliver a world-class customer service experience to employees and guests in a designated building, acting as the first point of contact and coordinating events, visitor management and office services.

The role emphasizes clear communication, strong organization and proficiency with Microsoft Office, with responsibilities spanning reception duties, vendor