Premium Brand Service Advisor — Elevate Customer Experience

JLR; Yeovil; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Retail discounts & cashback platform

Enhanced parental benefits

Job summary

Vertu Land Rover Yeovil is seeking a Service Advisor to join our Aftersales team in a premium dealership environment. You will be the face of the customer experience, managing bookings, updating customers on service progress, and upselling where appropriate to ensure a first-class service.

As the main link between customers and our workshop, you’ll build lasting relationships while maintaining brand standards and high service levels throughout the customer journey.

Qualifications

• Customer-facing experience is essential.
• Strong communication skills and ability to build rapport.
• Proactive, organised approach in a fast-paced environment.

Responsibilities

• Managing customer bookings and setting clear expectations.
• Keeping customers updated throughout their vehicle service or repair.
• Identifying and upselling additional products and services where appropriate.
• Delivering a first-class customer experience at every touchpoint.
• Following up to ensure complete satisfaction and repeat business.

Skills

Customer-facing experience

Communication skills

Rapport building

Proactive

Organised

Job description

Vertu Land Rover Yeovil is seeking a Service Advisor to join our Aftersales team in a premium dealership environment. You will be the face of the customer experience, managing bookings, updating customers on service progress, and upselling where appropriate to ensure a first-class service.

As the main link between customers and our workshop, you’ll build lasting relationships while maintaining brand standards and high service levels throughout the customer journey.