Premium Auto Service Advisor – Multi-Site Travel

Vertu Mercedes; Aylesbury; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Company car

25 days annual leave

Pension scheme

Share Incentive Scheme

Colleague Purchase Scheme

Job summary

Vertu Mercedes-Benz Beaconsfield is seeking a professional Service Advisor to join our aftersales team. You will manage the customer journey from check-in to collection, traveller between Ascot, Aylesbury, Beaconsfield, Reading and Slough to ensure exceptional service across the Mercedes-Benz network.

The role requires strong communication, aftersales knowledge and a proactive, customer-focused approach in a franchised dealership environment.

Qualifications

• Proven experience as a Service Advisor in a franchised/main dealer environment.
• Excellent communication and relationship-building skills.
• Strong understanding of aftersales processes and customer service excellence.
• Ability to thrive in a fast-paced environment while maintaining high accuracy.
• Full UK Driving Licence.
• Willingness and ability to travel between our Mercedes-Benz dealerships in Ascot, Aylesbury, Beaconsfield, Reading and Slough.

Responsibilities

• Deliver exceptional customer service throughout the aftersales journey.
• Act as the primary point of contact between customers and the workshop.
• Manage service bookings, repairs and customer enquiries.
• Keep customers updated regularly on vehicle progress.
• Maintain accurate and compliant records.
• Follow up with customers to ensure complete satisfaction.
• Support multiple Mercedes-Benz dealerships as business needs require.
• Contribute to achieving customer experience and departmental performance targets.

Skills

Communication

Relationship-building

Customer service

Organisational skills

Time management

Full UK Driving Licence

Willingness to travel

Job description

Vertu Mercedes-Benz Beaconsfield is seeking a professional Service Advisor to join our aftersales team. You will manage the customer journey from check-in to collection, traveller between Ascot, Aylesbury, Beaconsfield, Reading and Slough to ensure exceptional service across the Mercedes-Benz network.

The role requires strong communication, aftersales knowledge and a proactive, customer-focused approach in a franchised dealership environment.