Multi-Site Service Advisor - Premium Brand

Vertu Motors plc; Beaconsfield; Hybrid; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Company car

25 days annual leave + bank holidays

Excellent benefits

Job summary

Vertu Mercedes-Benz Beaconsfield is seeking an experienced Service Advisor to join our aftersales team. This multi-site role supports Ascot, Aylesbury, Beaconsfield, Reading and Slough, delivering premier customer service with a strong earning potential and comprehensive benefits.

You will manage bookings, liaise with workshop teams and ensure the customer journey is seamless from check-in to collection. A UK driving licence and a customer-focused mindset are essential for success.

Qualifications

• Previous experience as a Service Advisor within a main dealer environment is essential.
• Excellent communication and relationship-building skills.
• Strong understanding of aftersales processes and customer service excellence.
• Full UK Driving Licence.
• Willingness and ability to travel between our Mercedes-Benz dealerships in Ascot, Aylesbury, Beaconsfield, Reading and Slough.

Responsibilities

• Deliver exceptional customer service throughout the aftersales journey.
• Act as the primary point of contact between customers and the workshop.
• Manage service bookings, repairs and customer enquiries.
• Keep customers updated regularly on vehicle progress.
• Manage customer expectations and resolve queries professionally.
• Identify opportunities to offer additional products and services where appropriate.
• Maintain accurate and compliant records.
• Follow up with customers to ensure complete satisfaction.
• Support multiple Mercedes-Benz dealerships as business needs require.

Skills

Communication skills

Customer service

Organisation

Job description

Vertu Mercedes-Benz Beaconsfield is seeking an experienced Service Advisor to join our aftersales team. This multi-site role supports Ascot, Aylesbury, Beaconsfield, Reading and Slough, delivering premier customer service with a strong earning potential and comprehensive benefits.

You will manage bookings, liaise with workshop teams and ensure the customer journey is seamless from check-in to collection. A UK driving licence and a customer-focused mindset are essential for success.