Premium Auto Service Advisor

LSH Auto UK Limited

Macclesfield

On-site

GBP 45,000 - 55,000

Full time

5 days ago

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Benefits offered by this job

Referral scheme

Training programs

Car purchase scheme

Eye care vouchers

Life assurance

Job summary

LSH Auto UK Limited is seeking a Service Advisor for Mercedes‑Benz to ensure a smooth service journey from initial enquiry to completion. The role focuses on building trust, clear communication, and collaboration across customer-facing and workshop teams to uphold high standards of service.

Hours are 45 per week with a salary up to £49,987. The successful candidate will coordinate bookings, provide timely updates, and contribute to a positive, customer‑centred experience in a premium automotive

Qualifications

1-2 years of experience in automotive aftersales or a similar customer-facing environment.
Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
Valid driver’s licence.
Eligibility to work in the UK.
Experience with Keyloop is preferred but not essential.

Responsibilities

Coordinate customer service bookings and manage aftersales enquiries efficiently.
Monitor repair progress and keep customers updated throughout the service journey.
Work closely with workshop teams to ensure timely service delivery.
Resolve customer concerns professionally to maintain high satisfaction and loyalty.
Support upselling of service plans, parts, and maintenance packages where appropriate.