Assistant Service Manager – Auto Aftersales Leader

Vertu Motors plc; Ascot; Remote; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Mercedes Benz of Ascot is seeking an Assistant Service Manager to assist the Aftersales Manager in day-to-day operations, front-of-house duties and service planning. You will manage resources, coach the team, and help maintain high standards of customer care.

A background in the automotive sector, strong communication skills, and a full UK driving licence are essential. The role offers a £40,000 base salary with an OTE of around £50,000 and comprehensive benefits.

Qualifications

• Previous experience in the automotive industry in a similar role, Senior Service Advisor or Service Manager.
• Excellent communication abilities and the capacity to coach and motivate colleagues.
• Full, valid UK driving licence.

Responsibilities

• Support Aftersales Manager in daily department operations, front‑of‑house.
• Oversee work planning, resource management and team performance.
• Coach, develop and motivate staff to achieve targets.
• Own customer concerns and ensure resolution and recording in systems.
• Drive additional sales via VHC processes and manage Mercedes‑Benz Breakdown Service.

Skills

Communication

Coaching

Team leadership

Job description

Vertu Mercedes Benz of Ascot is seeking an Assistant Service Manager to assist the Aftersales Manager in day-to-day operations, front-of-house duties and service planning. You will manage resources, coach the team, and help maintain high standards of customer care.

A background in the automotive sector, strong communication skills, and a full UK driving licence are essential. The role offers a £40,000 base salary with an OTE of around £50,000 and comprehensive benefits.