Practice Manager

The Town House Dental Practice; Royal Tunbridge Wells; On-site; GBP 28,000 - 40,000; Full time

Job summary

The Town House Dental Practice in Tunbridge Wells is seeking an ambitious candidate to move from dental nursing or reception into a Practice Manager role. This full-time position combines management and reception duties within a private two-surgery practice, with mentoring from an Area Manager.

No prior practice management experience is required, as leadership, organisation, and patient-care focus are essential.

Qualifications

• Previous experience as a Dental Nurse, Head Dental Nurse, Dental Receptionist, or within a dental practice environment.
• A desire to progress into a management role.
• Excellent organisational and communication skills.
• Strong attention to detail and ability to multitask.
• A proactive and positive attitude.
• Confidence in dealing with patients and supporting team members.
• Good IT skills and administrative abilities.
• Understanding of private dental practice environments is advantageous.
• Leadership experience is desirable but not essential.

Responsibilities

• Support the day-to-day operations of the practice, ensuring a smooth and efficient patient experience.
• Assist with managing the reception function, patient journey, and appointment scheduling.
• Support rota planning and staff coordination.
• Help monitor practice performance and KPIs.
• Assist with staff training, onboarding, and ongoing development.
• Support the implementation and maintenance of CQC compliance requirements.
• Assist with managing patient feedback and complaints professionally and effectively.
• Monitor stock levels, place orders, and liaise with suppliers.
• Work closely with the Area Manager to identify opportunities for practice growth and improvement.
• Build positive relationships with patients, clinicians, and colleagues.
• Support the overall success and profitability of the practice.

Skills

Dental experience

Leadership potential

Organisational skills

Communication skills

IT skills

Job description

Full-time (Part-time will be considered)

Job Summary

Are you an experienced Dental Nurse, Head Nurse, or Dental Receptionist looking to take the next step in your career?

We are excited to offer an excellent opportunity for a motivated and ambitious individual to progress into a Dental Practice Manager role within our friendly, fully private two-surgery practice in the heart of Tunbridge Wells.

This position is ideal for someone who is ready to develop their management skills and take on greater responsibility within a supportive environment. The role will be a combination of practice management and reception duties, providing valuable hands-on experience across all aspects of running a successful dental practice.

You will be fully supported by an experienced Area Manager and a part-time Dental Receptionist while being given the opportunity to grow into a leadership role and develop your management career.

No previous practice management experience is required, although a dental background and a passion for leadership, organisation, and patient care are essential.

Key Responsibilities

• Support the day-to-day operations of the practice, ensuring a smooth and efficient patient experience
• Assist with managing the reception function, patient journey, and appointment scheduling
• Support rota planning and staff coordination
• Help monitor practice performance and key performance indicators (KPIs)
• Assist with staff training, onboarding, and ongoing development
• Support the implementation and maintenance of CQC compliance requirements
• Assist with managing patient feedback and complaints professionally and effectively
• Monitor stock levels, place orders, and liaise with suppliers
• Work closely with the Area Manager to identify opportunities for practice growth and improvement
• Build positive relationships with patients, clinicians, and colleagues
• Support the overall success and profitability of the practice

Requirements

• Previous experience as a Dental Nurse, Head Dental Nurse, Dental Receptionist, or within a dental practice environment
• A desire to progress into a management role
• Excellent organisational and communication skills
• Strong attention to detail and ability to multitask
• A proactive and positive attitude
• Confidence in dealing with patients and supporting team members
• Good IT skills and administrative abilities
• Understanding of private dental practice environments is advantageous
• Leadership experience is desirable but not essential

What We Offer

• A structured opportunity to progress into dental practice management
• Ongoing support and mentoring from an experienced Area Manager
• A friendly and supportive team environment
• The chance to build valuable leadership and management skills
• Career development opportunities within a growing organisation
• A varied and rewarding role where you can make a genuine impact