Practice Manager

Clyde Munro Dental Group; City of Edinburgh; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay scale

Career progression

Recommend a friend bonus

Professional Development – access to在线

Wellbeing initiatives

Cycle to work

Employee Assistance Programme

Enhanced family friendly policies

‘You Days’ - a day off for moving home

Birthday day off

Service holidays

Optical care

Discounted dental treatments

Job summary

Goldenacre Dental Practice, part of Clyde Munro Dental Group, is seeking a Practice Manager to lead operations, support clinicians and drive patient care.

You will oversee day-to-day performance, governance, safety, recruitment, and develop a high-performing team, delivering an excellent patient experience.

Join us to lead with purpose, collaborate with the wider group, and help grow the practice while upholding high standards.

Qualifications

• Holds current GDC registration and has proven clinical experience (preferred).
• Experience managing and leading a team within a dental, healthcare, or similarly regulated environment (preferred).
• Is commercially aware and understands balancing patient care, people and business performance.
• Is confident making decisions and taking ownership.
• Has excellent organisational skills and can manage competing priorities.
• Is comfortable working with performance data and using it to identify opportunities and drive improvement.

Responsibilities

• Lead, motivate and develop the practice team to deliver consistently high standards.
• Take ownership of the day-to-day operational performance of the practice.
• Work closely with clinicians to support an outstanding patient journey and experience.
• Drive practice performance and identify opportunities for sustainable growth.
• Monitor key business and operational measures and take action where required.
• Ensure robust compliance across all areas of practice operations, including governance, health and safety and regulatory requirements.
• Support recruitment, onboarding, performance management and team development.
• Build strong relationships across the wider Clyde Munro support network and make full use of the expertise available to the practice.
• Ensure the practice environment, systems, equipment and processes support safe and efficient patient care.
• Manage resources effectively, including staffing, stock and operational costs.
• Take ownership of patient feedback and complaints, ensuring concerns are handled professionally and resolved wherever possible.
• Identify opportunities to improve processes, patient experience and team performance.
• Support the practice in embracing new initiatives, technology and ways of working.

Skills

People leadership

Team management

Decision making

Organisation & prioritisation

Communication skills

Data-driven decisions

Education

GDC registration

Experience in dental/healthcare environment

Job description

Join our Team!

Goldenacre Dental Practice is looking for a Practice Manager to our lead our practice which has been established for over 100 years, providing the highest standards of care, services and dental treatments to all their NHS and private patients.

The team of highly qualified dentists are passionate about the well-being and health of the patients and are constantly striving to provide the best service. The practice has more than 10,000 patients all registered and entitled to NHS treatment as well as access to a full a full range of Private options in addition.

This is an opportunity for a confident people leader who understands that a successful dental practice is built around exceptional patient care, a high-performing team and strong operational standards.

You will be the operational leader of the practice, responsible for creating an environment in which our clinicians and support teams can perform at their best.

Your Role

As Practice Manager, you will have overall responsibility for the managementand performance of Goldenacre Dental Practice, ensuring the practice operates efficiently, safely, and in line with the group’s standards.

You will provide visible leadership to the practice team, setting clear expectations, supporting development and creating a positive culture where people feel valued, accountable and motivated.

Your responsibilities will include:

• Leading, motivating and developing the practice team to deliver consistently high standards.

• Taking ownership of the day-to-day operational performance of the practice.

• Working closely with clinicians to support an outstanding patient journey and experience.

• Driving practice performance and identifying opportunities for sustainable growth.

• Monitoring key business and operational measures and taking action where required.

• Ensuring robust compliance across all areas of practice operations, including governance, health and safety and regulatory requirements.

• Supporting recruitment, onboarding, performance management and team development.

• Building strong relationships across the wider Clyde Munro support network and making full use of the expertise available to the practice.

• Ensuring the practice environment, systems, equipment and processes support safe and efficient patient care.

• Managing resources effectively, including staffing, stock and operational costs.

• Taking ownership of patient feedback and complaints, ensuring concerns are handled professionally and resolved wherever possible.

• Identifying opportunities to improve processes, patient experience and team performance.

• Supporting the practice in embracing new initiatives, technology and ways of working.

What we're looking for

We're looking for an experienced Practice Manager or an operational leader who is ready to take the next step in their career.

You’ll be someone who:

• Holds current GDC registration and has proven clinical experience (preferred)

• Has proven experience managing and leading a team within a dental, healthcare, or similarly regulated environment (preferred).

• Is commercially aware and understands the importance of balancing patient care, people and business performance.

• Is confident making decisions and taking ownership rather than waiting to be directed.

• Has excellent organisational skills and can manage competing priorities effectively.

• Is comfortable working with performance data and using it to identify opportunities and drive improvement.

• Has strong communication skills and can build credibility with clinicians and support teams alike.

• Can have challenging conversations when required while maintaining a positive and supportive approach.

• Is proactive, resilient and solutions-focused.

• Takes pride in standards and has a genuine commitment to delivering an excellent patient experience.

• Leads by example and knows how to create a culture of accountability, collaboration and continuous improvement.

Why Goldenacre Dental Practice?

As part of Clyde Munro Dental Group, you will have the independence to lead your practice while benefiting from the support, expertise and resources of Scotland's leading dental group.

We believe our Practice Managers should have the opportunity to develop their own careers too. You'll have access to training, professional development and support from our wider operational, clinical and support teams.

This is a role for someone who wants to make a genuine difference – to the performance of a practice, the experience of its patients and the development of its people.

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale

• Career progression opportunities within the group

• Recommend a friend bonus

• Professional Development – access to online training and educational assistance

• Wellbeing initiatives

• Cycle to work scheme

• Employee Assistance Programme

• Enhanced family friendly policies

• ‘You Days’ - a day off for moving house or getting married

• Birthday day off

• Service holidays

• Optical care

• Discounted dental treatments

Ready to make your mark?

If you are looking for a role where you can lead with purpose, develop a great team and have a real impact on practice performance, we'd love to hear from you.

Join Clyde Munro and help us keep Scotland smiling.