Practice Manager

Henry Schein; Chipping Barnet; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

DBS covered

Employee Referral Scheme

Modern, high-spec practices

Job summary

Henry Schein in Barnet (EN5) is recruiting a Dental Practice Manager for a fully private practice. This on-site, full-time role (40 hours) includes alternate Saturdays and a calm, premium environment that prioritises exceptional patient care and team wellbeing.

You will lead day-to-day performance, oversee KPIs, manage the multidisciplinary team and ensure regulatory compliance while driving quality patient journeys and continuous improvement across the practice.

Qualifications

• 5+ years of dental practice management in a single or multi-site setting.
• Private dental or private healthcare experience preferred.
• Strong understanding of KPIs, performance management and commercial targets.
• Credible leadership with ability to motivate and develop others.
• Experience handling patient concerns and complaints with professionalism.

Responsibilities

• Balance patient experience, team wellbeing and commercial outcomes.
• Lead day-to-day practice performance across people, patients & performance.
• Develop and lead the multidisciplinary team with clear ownership.
• Track KPIs including utilisation, conversion, revenue and patient experience.
• Collaborate with Treatment Coordinators to optimise the patient journey.
• Oversee diary management to balance productivity with a calm, high-quality experience.
• Maintain regulatory compliance and CQC readiness.
• Manage costs, stock and budgets in line with targets.
• Own operational processes and drive improvements.
• Resolve patient feedback with care and pace.
• Support local growth through marketing activity.

Skills

Dental practice management

Leadership

KPI management

Budget oversight

People management

Patient-centric

Complaint handling

Education

Management qualification

Job description

A new opportunity has become available for a Dental Practice Manager to join a fully private practice located in Barnet, EN5.

This role is full time (40 hours) 5 days per week on site with requirements to work alternate Saturdays.

About the practice:

A boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey.Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand‑selected for their warmth, skill, and genuine compassion.You will feel supported, inspired, and proud of the work you do.This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians.

Guided by CALM: Community, Authenticity, Leadership, Mindfulness; Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience

What Your Day Will Look Like

You will:

• Thrive in a role built to support a calm, high performing practice, balancing patient experience, team wellbeing and commercial outcomes.
• Lead day to day practice performance across people, patients & performance
• Lead and develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs including utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management to balance productivity with a calm, high quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism and pace
• Support local growth through marketing activity and community engagement

Essential

• Experienced in Dental Practice Management > 5 years in a single or multi-site setting
• Previous experience in a private dental or private healthcare setting
• Patient centred mindset with confidence managing concerns and complaints effectively
• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice level financials including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with the ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused, with consistent follow through

Desirable

• CMI, ILM or equivalent Management qualification or relevant leadership development
• Experience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining:

• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset

The Culture:

The mission goes beyond dentistry, we help people live healthier, happier, and longer lives.

We live by CALM, the values that define how we work and care for people:

Community: We support one another and build uplifting, collaborative teams.
Authenticity: We act with honesty, integrity, and compassion.
Leadership: We take responsibility and maintain exceptionally high standards.
Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.