Practice Business Manager

The Methodist Church in Britain; Wigston; On-site; GBP 42,000 - 64,000; Full time

Job summary

Bushloe Surgery is seeking a Practice Business Manager to oversee non-clinical operations, including finance, HR, compliance and contracts, enabling clinicians to focus on patient care.

The role requires managing multidisciplinary teams, delivering projects, and ensuring governance and health and safety compliance across the practice. Flexible hours, with 30–37 hours weekly, are expected.

Qualifications

• Literacy and numeracy sufficient to manage a small to medium sized business.
• Experience of managing multidisciplinary teams.
• Financial management, including forecasting and budgeting.
• Successfully developing and implementing projects.
• HR processes, workforce planning and development, and performance management including appraisals and disciplinary procedures.

Responsibilities

• Maintain an operational overview of the practice and flag key risks to its effectiveness.
• Make judgements on delegating work while retaining overall accountability.
• Develop relationships with the ICB, PCN, federation and other system partners.
• Lead business cases, expressions of interest and contract bids for new services.
• Manage practice finances, banking, claims, debtors and creditors, and report to partners.
• Ensure adequate staffing, patient access, complaints handling and significant events.
• Oversee recruitment, appraisals and performance and disciplinary cases with the Assistant Practice Manager.
• Manage premises, including landlord liaison, rent reviews, planned maintenance and room user licences.
• Lead the use of SystmOne and oversee contracts for all practice systems.
• Ensure health and safety, CQC compliance and governance are maintained.
• Manage all contracts the partnership operates, including additional services and GMS.
• Organise partners' meetings and away day, and manage the relationship with legal advisers.

Skills

Team leadership

Financial management

Project delivery

HR processes

Communication skills

IT literacy

Time management

Policy development

Problem-solving

Education

Degree in healthcare or business

Tools

SystmOne

Xero

Microsoft Office

Job description

Bushloe Surgery, a GP practice, is recruiting a practice business manager to take charge of its non-clinical operations, freeing partners and clinicians to focus on patients. The post covers finance, premises, HR, compliance, technology and contracts, with the postholder accountable for results. It is a 30 to 37 hour role that requires flexibility outside core office hours, and it succeeds a manager retiring after 17 years. Experience of managing multidisciplinary teams and of financial management is essential.

What the job involves

• Maintain an operational overview of the practice and flag key risks to its effectiveness
• Make judgements on delegating work while retaining overall accountability
• Develop relationships with the ICB, PCN, federation and other system partners
• Lead business cases, expressions of interest and contract bids for new services
• Manage practice finances, banking, claims, debtors and creditors, and report to partners
• Ensure adequate staffing, patient access, complaints handling and significant events
• Oversee recruitment, appraisals and performance and disciplinary cases with the Assistant Practice Manager
• Manage premises, including landlord liaison, rent reviews, planned maintenance and room user licences
• Lead the use of SystmOne and oversee contracts for all practice systems
• Ensure health and safety, CQC compliance and governance are maintained
• Manage all contracts the partnership operates, including additional services and GMS
• Organise partners' meetings and away day, and manage the relationship with legal advisers

Qualifications

• Literacy and numeracy sufficient to manage a small to medium sized business

Experience

• Managing multidisciplinary teams
• Financial management, including forecasting and budgeting
• Successfully developing and implementing projects
• HR processes, workforce planning and development, and performance management including appraisals and disciplinary procedures

Skills & knowledge

• Excellent interpersonal, leadership and communication skills, written, oral and presenting
• Ability to negotiate, network and build relationships
• Strong generic IT skills
• Prioritising, delegating and time management to tight deadlines in a fast-paced setting
• Problem-solving and analytical skills, and ability to develop and embed policy and procedure
• Motivating teams and driving change with a solutions-focused approach

Checks & eligibility

• Disclosure and Barring Service (DBS) check

Other

• Personal qualities: motivated, proactive, trustworthy, high integrity, level-headed and empathetic
• Ability to use initiative and judgement and to work under pressure
• Flexibility to work outside core office hours
• Maintaining confidentiality at all times

Nice to have

• Degree-level education in healthcare or business
• Leadership or management qualification
• Experience in a practice management role
• Xero accounting experience
• Healthcare setting experience, ideally NHS primary care general practice
• Relevant health and safety experience
• SystmOne user skills
• Full UK driving licence