Practice Manager

Nhs View All Jobs; Milton Keynes; In loco; GBP 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

NHS View All Jobs seeks a Practice Manager to provide strategic and operational leadership for the day-to-day running of the practice in Milton Keynes. You will oversee HR, premises, governance, and performance, with support from deputies and managers, and drive improvements using the latest primary care technology.

The role requires a proactive, solution‑focused manager with experience in financial planning, budgeting, contracts, and service development.

Competenze

• Experience leading multidisciplinary teams
• Experience forecasting and budgeting for a practice
• Experience developing and implementing projects in a healthcare setting
• Experience with HR processes and workforce planning
• Experience in performance management including appraisals and staff development

Mansioni

• Oversee day-to-day operations of the practice and ensure staff meet primary responsibilities
• Lead HR processes including recruitment, checks, contracts and appraisals
• Manage workforce planning to maintain appropriate skill mix and training
• Ensure employment law compliance and liaise with PCNs and commissioners
• Oversee IT systems, DSPT compliance and data security practices

Conoscenze

Experience managing multidisciplinary

Financial management forecasting

Project development

HR processes & workforce planning

Performance management & appraisals

Formazione

Degree in healthcare or business

Strumenti

Xero accounting

Descrizione del lavoro

Practice Manager

The Practice Manager is responsible for the overall leadership and oversight of operational management of the practice, including HR, premises/facilities management, supporting the complaints process and ensuring regulatory compliance. They will manage the practices overall performance with support from a Deputy Practice Manager, Reception Manager, Nurse Manager, Digital and Operations Support Officer and Finance Assistant. They will provide support and guidance to the partners on financial and business management and will have the confidence and vision to facilitate ideas for strategic business development, so skills and experience in this area are essential. The successful candidate will have a positive manner, be approachable and promote a positive work culture. They will also be organised, proactive, innovative and solutions focussed, and a completer‑finisher, able to delegate effectively and prioritise the varied workload of the role. Strong IT skills are important due to the development of automation in general practice and experience in this area is ideal as the practice strives to be on a leading edge of modern primary care, making full use of the latest technology.

Oversee the management of the day‑to‑day operations of the practice, ensuring that staff achieve their primary responsibilities.

Be responsible for the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

Manage workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

Ensure employment law and legislation is adhered to.

Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

Provide support and advice to the partnership and keep them updated on practice matters.

Keep up to date with developments and changes within primary care.

Manage payroll and pensions, ensuring accurate reporting and submissions.

Work closely with the Partners on financial planning, budget setting and forecasting.

Ensure the practice explores all opportunities to maximise income and reduce expenditure.

Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

Oversee the significant event and complaints processes, in line with current legislation and guidance.

Manage contracts and maintenance for services and equipment.

Oversee the review and update of all practice policies and procedures.

Lead and coordinate projects within the practice.

Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

Coordinate the practice development plan and business continuity plan.

Deal with the preparation of business cases for new services and provide project management, as required.

Ensure on‑going CQC compliance.

Ensure the practice maintains compliance with its NHSE contractual obligations.

Provide advice and support to the staff and the partnership to ensure effective team working.

Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

Facilitate partners and practice meetings and maintain an up‑to‑date action plan.

Support the management of the Patient Participation Group.

Manage premises and facilities, including health and safety aspects and risk assessments.

Experience Essential

• Experience of managing multidisciplinary teams
• Experience of financial management, including forecasting and budgeting
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals, staff development and disciplinary procedures

Experience Desirable

• Experience of working in a practice management role
• Experience of Xero accounting
• Experience of working in a healthcare setting
• NHS/primary care and/or general practice experience
• Relevant health and safety experience

Qualifications Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

Qualifications Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

Our Practice Manager is leaving after 10 years and we are looking for an experienced manager with exceptional interpersonal and leadership skills.

We are a dispensing and training practice with 6 GP partners and a team of approximately 50 staff, delivering patient care to 12,500 patients from our main site in Woburn Sands and branch site in Woburn. We were rated Good in our CQC inspection this year, in which we were described as having a clear shared vision, strategy and culture. We have high patient satisfaction results and receive positive feedback from our patients.

Our practice ethos is Modern Medicine with a Traditional Core. Our main site is located in Woburn Sands and our branch site is approximately 2 miles away in Woburn. We are a dispensing practice (both sites) to approximately 4,500 patients. We are an established Teaching and Training practice and are also involved in research. The practice is part of the Ascent Primary Care Network (PCN) which is made up of 3 local GP practices, working together with the aim of improving healthcare for the community and reducing health inequalities for its patients. We also hold the Veteran Friendly Practice status.

Person Specification Experience Essential

• Experience of managing multidisciplinary teams
• Experience of financial management, including forecasting and budgeting
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals, staff development and disciplinary procedures

Person Specification Experience Desirable

• Experience of working in a practice management role
• Experience of Xero accounting
• Experience of working in a healthcare setting
• NHS/primary care and/or general practice experience
• Relevant health and safety experience

Person Specification Qualifications Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

Person Specification Qualifications Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification