Practice manager

Story Terrace Inc.; Reading; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Job summary

Story Terrace Inc. in Reading invites applications for a CQC Registered Practice Manager at Westwood Road Surgery. This permanent, full-time role involves leading the day-to-day operations, ensuring CQC compliance and delivering high standards of patient care.

You will manage staff, oversee finances, and coordinate governance, training and development while representing the practice to external agencies and patients. Experience in primary care and strong leadership are essential.

Qualifications

• Experience working and managing a team within primary care is essential.
• Experience of managing accounting procedures.
• Experience of working with the general public.
• Excellent leadership skills and ability to motivate teams.
• Strong IT skills and familiarity with practice management systems.

Responsibilities

• Manage the day-to-day operations of the practice while ensuring CQC compliance.
• Lead the administrative team and support clinical staff.
• Represent the practice to external agencies, stakeholders and patients.
• Plan staffing, recruitment and performance reviews; manage workload.
• Oversee income, expenditure, budgets and financial reporting.
• Ensure data protection, confidentiality and information governance.
• Lead on health and safety and training; support service improvements.

Skills

Team leadership

Staff management

Healthcare experience

Communication skills

IT skills

Education

Degree in healthcare or business management

Tools

EMIS

Job description

Job description

Job role: CQC Registered Practice Manager

Job type: Permanent

Salary: 40-45K depending on experience

Location: Westwood Road Surgery in Reading

Working hours: Full-time Monday to Friday between 8:30am and 6.30pm

Closing date: Two weeks from the date of posting.

Duties:

The surgery Practice Manager and CQC registered manager plays a pivotal role in managing the day-to-day operations of the practice. This includes ensuring compliance with Care Quality Commission (CQC) regulations, maintaining high standards of patient care, leading the administrative team, supporting the clinical staff and representing the practice at events to external agencies, stakeholders, and to patients. The role requires strategic leadership to drive service improvements while ensuring the practice meets its financial and operational objective.

Management:

• Manage the practice’s staff to ensure teams work effectively
• Ensuring all teams have an appropriate mix of skills and experience and are equipped with the resources required.
• Maintaining staff to ensure the workforce is effectively covered during absence & delegating activities and workload as appropriate
• Support with recruitment and retention of staff including interviewing candidates and reviewing job descriptions and person specifications
• Monitoring staff performance, keeping accurate records and providing support and encouragement
• Giving clear feedback on performance on an ad-hoc basis, and through appraisals and formal processes
• Plan for staff absence, such as annual leave, maternity/paternity leave, etc
• Ensure all practice staff use resources efficiently
• Overseeing how changes affect staff and the practice in general, including maintaining stability and morale to ensure optimum staff performance
• Make available and promote appropriate staff training and development opportunities, including (but not limited to): Developing a culture of learning and continuing education
• Ensuring that staff have opportunities and are encouraged to learn from experiences, such as significant events

Finance:

• Manage income and expenditure systems (invoicing, banking, petty cash, etc)
• Manage and maintain the practice’s physical and financial resources to maximum effect, including (but not limited to): planning and monitoring income and cash flow to maximise budgets and to ensure funds are available as needed
• Monitoring expenditure and identifying where outgoings deviate from financial planning, taking action to mitigate shortfalls where appropriate
• Making sure financial risks are identified and mitigated, taking action where needed
• Maintain up-to-date financial plans and records
• Ensuring that financial plans, records and reports are available to the partnership as required
• Keeping financial records up to date and accurate; these include accounts, banking data, payroll, superannuation, PAYE, insurance, etc
• Submitting up-to-date records and returns to the relevant agencies on time, including HMRC, CCG board, accountants, etc

Compliance:

• Take on the role of CQC registered manager
• Prepare for and participate in CQC inspections
• Planning and managing QOF activities and workload, delegating duties and monitoring progress, and taking corrective action as required
• Identify and take appropriate action when problems with resources might arise
• Ensure the practice’s IT resources, including hardware, software and data, are managed and maintained in a way that safeguards patient information and benefits patient care.
• Making sure staff make the most effective use of the technology needed to perform their job
• Ensuring data and information are handled correctly, processed in an agreed format, actioned in a timely manner, stored and transmitted in a way that maintains confidentiality
• Ensuring the practice complies with legislation and information management standards, such as data protection, Freedom of Information, GMC guidance, etc
• Implementing procedures and systems that protect patient confidentiality at all times, including ensuring staff are aware of systems and how they work
• Monitor the availability of appointments, both in advance and on a day-to-day basis, to make sure patient access is adequate, taking action to implement cover when required
• Review access on a regular basis, through surveys and audits, taking action where improvements are required Make sure staffing is adequate to meet demand, including clinical and non-clinical staff
• Ensure services and developed are delivered in line with national and local guidance, commissioning priorities, equality legislation and patient rights

Health & Safety

• Ensure risks are identified, tackled, minimised and mitigated, in line with legislation and good practice, including keeping track of legal requirements and changes to them, including how they impact the practice and implications of non-compliance
• Ensuring the practice’s health and safety policy is up to date, and that all staff comply Leading on and delivering health and safety training and education
• Making sure all types of insurance are up to date
• Monitoring work areas and practices to make sure they are safe and hazard-free, in line with health and safety procedures and legislation

Communication:

• Identify areas of development for the practice and partnership, including presenting recommendations and ideas, and writing business plans
• Ensure all methods of communication in the practice are effective and work to the benefit of patients, as well as the practice and partnership
• Communicate effectively and work proactively with people, including colleagues, staff members, patients, carers, families, clients, stakeholders and external agencies
• Communicating and encouraging others to communicate in writing, by email, verbally, face-to-face, through convening meetings, noticeboards, information leaflets, via social media and through other methods as appropriate
• Communicate sensitively, and in an appropriate manner, with patients, carers, families and members of the public when required, including (but not limited to):
• Anticipating and overcoming barriers to communication, seeking support from other staff members where necessary
• Ensure the patient complaints system is effective, and that all complaints are dealt with in accordance with the practice’s complaints procedure and statutory requirements, including making sure the complaints process is promoted effectively so that patients know how to raise a complaint

Essential criteria:

• Excellent literacy and numeracy skills
• Experience working and managing a team within primary care is essential
• Experience of working with the general public
• Experience of managing accounting procedures
• Experience of managing multidisciplinary teams
• Excellent leadership skills
• Ability to motivate teams, enhance morale and maintain a positive working environment.
• Strong IT skills

Desirable criteria:

• Educated to degree level in healthcare or business management
• Experience using EMIS

Benefits:

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• NHS Pension Scheme