Powertrain Aftersales Advisor

TieTalent; Ely; On-site; GBP 25,000 - 35,000; Full time

Job summary

An automotive aftermarket leader in Ely is seeking a Powertrain Aftersales Advisor. This role involves managing warranty claims, providing exceptional customer service, and requires a strong technical knowledge of engines and gearboxes. The ideal candidate will possess previous industry experience, keen attention to detail, and a proactive approach to problem-solving. This position operates Monday to Friday from 08:00 to 17:30.

Qualifications

• Good technical knowledge of engines, gearboxes, and turbos.
• Extremely high attention to detail.
• Previous automotive industry experience is essential.
• A positive proactive attitude and ability to identify solutions.

Responsibilities

• Control and process warranty claims from start to finish.
• Provide outstanding customer service.
• Offer information and advice to customers and suppliers.
• Create warranty reports and supply replacement products.

Skills

Technical knowledge of engines, gearboxes and turbos

Attention to detail

Customer service skills

Problem-solving skills

Positive attitude

Job description

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If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes.

A vacancy has arisen within our busy market leading warranty team for a Powertrain Aftersales Advisor who comes from an automotive warranty / service environment.

Key responsibilities

• Take control of and process warranty claims from start to finish;
• Provide outstanding customer service;
• Provide information and advice to customers and suppliers;
• Create warranty reports and supply replacement products.

The successful candidate will have

• Good technical knowledge of engines, gearboxes and turbos - a vehicle mechanic background would be advantageous;
• Extremely high attention to detail;
• Previous automotive industry experience;
• A positive proactive attitude and display an ability to identify solutions to problems.

Hours of work will be Monday to Friday (excluding Bank Holidays) from 08:00 to 17:30 with a 20 minute morning break and a 30 minute lunch break (45 hour working week)