Post Office Operations Manager

Funky Pigeon; Honiton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Post Office Counter Manager, where you will lead a team to deliver exceptional customer service and achieve business goals. This role involves motivating your team, ensuring compliance with standards, and collaborating with management to identify sales opportunities. With a strong focus on personal and branch targets, you will foster an inclusive environment that encourages growth. Enjoy a rewarding career with generous employee benefits including discounts and support for your wellbeing.

Benefits

Employee Discounts (up to 50%)

Pension Plan

33 Days Holiday (including bank holidays)

Employee Assistance Programme

Qualifications

• Experience in retail management, especially with financial products.
• Ability to coach and mentor teams to enhance performance.

Responsibilities

• Create a customer service-led culture to improve performance.
• Collaborate with the store team to maximize sales opportunities.

Skills

Retail Management Experience

Financial Products Knowledge

Coaching and Mentoring

Sales Maximization

P&L Analysis

Job description

As a Post Office Counter Manager, we want you to put your ’stamp’ (pun intended) on your Post Office within a WH Smith store. You’ll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of both cash and postal items.

What being a Post Office Counter Manager is all about:

1. Creating a customer service-led culture that seeks to improve performance and delivers a professional, friendly service to all customers.
2. Collaborating with the store team to maximise sales opportunities and increase footfall throughout the Post Office and Store.
3. Ensuring the branch complies with current legislation and Post Office Ltd. standards and training requirements.
4. Guiding and inspiring the team to achieve personal and branch targets, including sales, shrinkage, waste, cash loss, and staff costs in an environment that encourages growth and inclusivity.
5. Working closely with the Cluster Manager to identify cost savings and sales opportunities through analysis of the Profit & Loss statement.
6. Supporting the Cluster Manager with employee lifecycle processes, including recruitment, appraisals, training, and disciplinary procedures.

What our Post Office Team would love to see:

• Retail or similar management experience, preferably with financial products or high-value cash transaction experience.
• Experience supporting store goals, including maximising sales, controlling shrinkage, and knowledge of P&L accounts.
• Proven ability to work towards and achieve challenging targets within tight budgets.
• Ability to coach and mentor the team to improve performance.
• Experience leading from the front, actively participating on the shop floor, and supporting your team.

How we reward our teams:

We understand your efforts to make WHSmith a success and keep our customers happy. Along with your salary, pension, holidays (33 days including bank holidays for management), and employee discounts (up to 50%), we offer a range of deals from retail partners to help you save money and create memories, whether through meals, adventures, or entertainment.

Our Employee Assistance Programme provides support and guidance for your wellbeing—physical, mental, or financial—whatever the future holds.

About Us:

WHSmith has a rich heritage spanning 230 years, serving as a hub of the High Street and in our customers’ hearts. Our stores facilitate life’s milestones with cards and gifts, offer escape and education through books, and provide communication and currency services via our Post Office stores.

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.