Bespoke Hotels - Operations Manager

The Imperial Exmouth Hotel; Exmouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Manager to join their team. This role is pivotal in ensuring exceptional guest experiences and maintaining high service standards. The ideal candidate will have a passion for hospitality and a commitment to team engagement and development. Responsibilities include overseeing staff performance, ensuring compliance with health and safety regulations, and acting on behalf of the General Manager when needed. This position offers a unique opportunity to grow within a supportive environment, where your contributions will directly impact the success of the hotel and its reputation for excellence.

Benefits

Competitive Salaries

Incentives

Opportunities for Personal Development

Discounted Hotel Stays

Qualifications

• 1-2 years experience in a hospitality management role.
• Passionate about delivering excellent guest service.

Responsibilities

• Ensure employees meet product and service standards.
• Provide high levels of guest care and meet business objectives.
• Conduct training and performance reviews.

Skills

Customer Service

Leadership

Hospitality Management

Training and Coaching

Education

Hospitality Management Degree

Relevant Certifications

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We currently have an exciting opportunity to join the team as an Operations Manager.

Bespoke Benefits... What's in it for you?

At Bespoke Hotels, our people are our greatest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our employees understand their career progression.

We believe that exceptional hospitality can only be delivered by a happy, motivated, and engaged team; hence, this is central to our culture and our 'Be-Attitude' values.

We are committed to providing equal opportunities, fostering an inclusive and creative culture, offering long-term careers, supporting the community, and caring for the environment.

At Bespoke, we cultivate meaningful relationships with colleagues, guests, and third-party suppliers, celebrating diversity and promoting collaboration and creativity within our teams.

We offer competitive salaries, incentives, opportunities for personal development, and discounted hotel stays for you, your family, and friends.

Requirements:

The ideal candidate will have at least 1-2 years of experience in a similar role and possess the ability to deliver excellent service to our guests.

We seek someone passionate about hospitality, reliable, and eager to learn as part of our growing team.

Duties will include:

1. Ensuring all employees consistently meet product and service standards.
2. Providing high levels of guest care while aiming to meet financial and business objectives based on set criteria.
3. Acting on behalf of the General Manager in their absence.
4. Conducting quality training and coaching systematically and professionally.
5. Monitoring and complying with all company policies and legal requirements.
6. Ensuring adherence to health and safety, food safety, and COSHH legislation, including appropriate training and actions.
7. Conducting departmental welcome induction according to company standards.
8. Carrying out performance reviews in line with company policy and setting clear objectives.

About Bespoke:

Bespoke Hotels was founded in 2000 and has grown to manage over 9,500 hotel rooms, employ 8,000 staff, and oversee assets valued at £815 million.

Today, we are the UK's largest independent hotel group, owning various hotels and partnering with an expanding portfolio. Our properties range from specialized golfing hotels to award-winning spa resorts and stylish city-centre hotels.

We pride ourselves on a diverse portfolio and a unique, personalized management style, with over 90 management agreements across the UK, alongside 30 management consultancy services, and 100 hotels with sales and marketing support.