Bespoke Hotels - Operations Manager

Bespoke Hotels; Exmouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading independent hotel group as an Operations Manager, where your passion for hospitality will shine. This role offers the chance to lead a dedicated team, ensuring exceptional service and adherence to high standards. With a focus on personal development and a supportive culture, you will play a key role in enhancing guest experiences while fostering a collaborative environment. Enjoy competitive salaries, incentives, and unique benefits, including discounted hotel stays for you and your loved ones. This is a fantastic opportunity to grow your career in a dynamic and inclusive setting.

Benefits

Discounted hotel stays

Personal development opportunities

Competitive salaries

Incentives

Qualifications

• 1-2 years of experience in a similar role with a focus on guest service.
• Ability to deliver high standards of hospitality and service.

Responsibilities

• Ensure employees meet service standards and guest care expectations.
• Act on behalf of the General Manager when needed.
• Conduct training and performance reviews in line with company policy.

Skills

Hospitality Management

Customer Service

Team Leadership

Training and Coaching

Health and Safety Compliance

Education

Degree in Hospitality Management

Job description

We currently have an amazing opportunity to join the team as Operations Manager.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting the community, and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development, and discounted hotel stays for you, your family, and friends.

Requirements

The ideal person will have strong experience, ideally at least 1-2 years in a similar position, and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, reliable, and willing to learn as part of this growing team.

Duties Will Include

• Ensuring all employees consistently achieve product and hospitality service standards.
• Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
• To act on behalf of the General Manager in their absence.
• To carry out quality training and coaching in a systematic and professional manner.
• Monitor and comply with all company and legal statutory requirements.
• Ensure the Company Health and Safety, Food Safety, and COSHH legislations are adhered to; this will involve action and appropriate training.
• To carry out the departmental welcome induction to the set company standard.
• Complete performance reviews in line with Company policy and ensure objectives are set.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to manage over 9,500 hotel rooms, 8,000 employees, and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city-centre properties.

We pride ourselves on a diverse roster and a unique, individualized management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.